Refund and Returns Policy

Introduction
At Shelfora Store, we are committed to ensuring that our customers are completely satisfied with their purchases. This Return & Refund Policy explains in detail the process, conditions, and guidelines for returning products and requesting refunds. Our goal is to make the return process as simple and transparent as possible, so you can shop with confidence.

1. Eligibility for Returns

• Products must be returned within 30 calendar days from the date of delivery.

• Items must be unused, clean, and in their original packaging, including any accessories, manuals, or tags that came with the product.

• Certain products, such as personal care items, perishable goods, or hygiene-sensitive products, may not be eligible for return. Customers should check product-specific notes or descriptions before purchasing.

• If the product shows signs of wear, damage caused by the customer, or missing parts, the return may be rejected.

2. Initiating a Return

• To begin a return, customers should contact the Shelfora Store customer service team with the following information:

  • Order number or purchase details

  • Product name and quantity

  • Reason for return

• Our team will review the request and provide instructions on how to proceed, including a return authorization number if applicable.

• It is essential to follow the provided instructions to ensure the return is processed correctly.

3. Return Shipping

• Customers are generally responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part.

• We strongly recommend using a trackable shipping service or insured courier to prevent loss or damage during transit.

• Returns shipped without proper documentation or authorization may be delayed or rejected.

4. Refund Process

• Once the returned product is received and inspected, we will evaluate whether it meets the return conditions.

• Refunds will be issued within 7–10 business days from the date of inspection.

• Refunds are processed via the original payment method used for the purchase.

• Shipping charges (if any) are non-refundable, except in cases where the return is due to our error, such as a defective or incorrect product.

• Customers will be notified via email once the refund has been processed.

5. Exchanges

• At present, Shelfora Store does not offer direct product exchanges.

• Customers wishing to exchange a product must place a new order and return the original item for a refund.

• We encourage customers to check product availability and specifications before placing a new order.

6. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact our customer service team within 7 days of delivery.

• Provide clear details and, if possible, photographs of the issue.

• Once verified, we will arrange for a replacement, repair, or full refund at no additional cost to the customer.

• Shelfora Store will cover any shipping costs associated with returning defective or incorrect items.

7. Customer Responsibility

• Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transit.

• Products returned in poor condition due to improper packaging may result in partial or full rejection of the refund.

8. Non-Returnable Items

• Certain products cannot be returned, including but not limited to:

  • Personal care or hygiene items

  • Custom or personalized orders

  • Perishable goods

  • Clearance or final sale items

• Customers are advised to carefully review product descriptions before purchasing items that may not be returnable.

9. Policy Updates

• Shelfora Store reserves the right to update or modify this Return & Refund Policy at any time.

• Any changes will be effective immediately upon posting to the website.

• Customers are encouraged to review this policy periodically to stay informed about current return procedures.

Conclusion
We value our customers and strive to provide a seamless shopping experience. Our Return & Refund Policy is designed to protect both the customer and the store, ensuring transparency, fairness, and satisfaction in every transaction.